Privacy Policy

Privacy and cookie policy

iCandy World Limited is committed to preserving the privacy of all visitors to and Please read the following Privacy Policy to understand how we use and protect the information that you provide to us.

By using, registering on or placing an order on our Site you consent to the collection, use and transfer of your information under the terms of this Privacy Policy.

  1. Definitions

1.1.           The following words and expressions have the following meanings unless inconsistent with the context:

"Data Protection Officer" iCandy World Limited, Montgomery Way, Biggleswade, Bedfordshire, SG18 8UB, England, +44 (0) 1767 604400.
"Cookies" a small amount of data sent from the server, which is then stored on your computer's hard
"DPA" Data Protection Act 1998 as amended from time to time;

"Data Processors", "Personal Data", "Process" or "Processing", "Sensitive Personal Data"

as defined in the DPA;

"Site" and;

"we", "us" or "our"

iCandy World Limited a company registered in England and Wales with Company Number 00282792 and whose registered office is at iCandy World Limited, Montgomery Way, Biggleswade, Bedfordshire, SG18 8UB, England; and

"you", "your"

an individual, company, or firm accessing our Site.


  1. Introduction

  2. Our Policy for Processing your Personal Data

  3. What do we do with your Personal Data?

  4. Who else gets to see your Personal Data?

  5. Your Rights

  6. Maintenance of your personal data

  7. General application of our Privacy Policy

  8. Contact information

  9. Cookies

2.1.           This Privacy Policy is a statement as to how we shall process your personal data. We take the security and privacy of you and your personal data very seriously and we are committed to safeguarding your privacy on line. Please be aware that communications over the internet, such as emails, are not secure unless they are encrypted. We do not accept any responsibility for any unauthorised access or loss of personal data beyond our control. You may access most areas of our Site without registering with us. Certain areas of our Site may only be open to you if you register.

2.2.           Our primary reasons for collecting your personal data are to process your orders for goods from our Site, to address enquiries which you may make on our Site from time to time, to register products you've purchased from one of our retailers, to provide brochures to you on your request and to provide you with the most efficient service possible. We do not anticipate collecting or processing sensitive personal data about you.

2.3.           This Privacy Policy may change from time to time so please check it periodically.

2.4.           Our Site contains links to other websites. Please note that we are not responsible for the privacy practices of the websites linked to our Sites and advise you to read the privacy statements of each website you visit which collects personal information.

3.1.           What personal data do we process and where do we get it from?

3.1.1.            when you submit your details on the Site in the forms provided to contact us, request a brochure or register a product on our Site we will collect personal data from you;

3.1.2.            when you contact us by post, e-mail or telephone we may collect personal data from you;

3.1.3.            personal information may also be obtained automatically by your internet browser;

3.1.4.            if you place an order for goods and when you subsequently submit payment for that order we will collect personal data from you;

3.1.5.            if you request a quotation for goods we may collect personal data from you;

3.1.6.            if you register to create an account on our Site;

3.1.7.            the types of personal data which we may collect from you could include, for example, your name, your contact details (such as your address, telephone number and email address), credit and debit card information, and other information collected on registration or through the forms provided on our Site for you to contact us, request a brochure or register a product; and

3.1.8.            we may also collect non-personally identifiable information about your visit to our Site through the use of cookies. This information may include, for example, the pages which you browse. This information helps us to better manage and develop our Site.

4.1.           We will process your personal data so that:

4.1.1.            we can process your orders for goods from our Site subject to the terms and conditions of our Site;

4.1.2.            we can fulfil our obligations to you under any contract for the supply of goods subject to the terms and conditions of our Site;

4.1.3.            we can create a quotation for goods for you;

4.1.4.            we can process any payment made by you;

4.1.5.            we can deal with the general queries you raise from time to time on our Site, by post, by email or by telephone;

4.1.6.            we can provide you with a brochure when requested by you on our Site, by post, by email or by telephone; and

4.1.7.            we can register products to you.

4.2.           Other purposes for which we may process your personal data are:

4.2.1.            the general administration of your records by us;

4.2.2.            the general maintenance of our database and records by us;

4.2.3.            for security purposes to protect your personal data held and/or processed by us;

4.2.4.            for training our employees in respect of providing our service to you;

4.2.5.            to maintain records of payments made by you;

4.2.6.            for our general marketing purposes where you have notified us that you are happy for the time being to receive information about us and our products and offers.

4.3.           When you enter our Site, you will be asked to accept our use of cookies in accordance with this Privacy and Cookie Policy If you accept your computer will automatically be issued with a cookie. Cookies in themselves do not identify the individual user, just the computer used. Many websites do this whenever a user visits their website in order to track traffic flows. If you wish to reject our cookie, you can configure your browser to do so (see Condition 10 below), alternatively you can ask your internet browser to alert you when a cookie is being set up.

4.4.           You acknowledge that by providing personal data to us, you consent to the processing of your personal data in accordance with this Privacy Policy.

5.1.           Our data processors, who may be our employees or sub-contractors.

5.2.           Such couriers used by us from time to time for the purposes of delivering goods ordered by you.

5.3.           Such financial service providers used by us from time to time for the purpose of processing payment for goods.

5.4.           Such marketing companies used by us from time to time.

5.5.           Other companies which are part of the group of companies which we may be part of from time to time.

6.1.           You have the right to object to your personal data being used for 'direct marketing' and/or 'host mailing' purposes (see Conditions 4.2.6 and 5.4 above). You can change your options in relation to the information you wish to receive at any time by contacting our Data Protection Officer in writing by post or email.

6.2.           As mentioned above you can set your internet browser to refuse cookies or you can ask your internet browser to alert you when a cookie is being set up (see Condition 10).

6.3.           You have the right under the DPA to request from us information as to what personal data we are processing about you. Such requests should be made in writing by post or email to the Data Protection Officer and should be accompanied by a 10.00GBP fee. We will provide you with the relevant information within 40 days of receipt of the fee.

6.4.           You have other rights under the DPA in relation to our processing of your personal data.

7.1.           We are committed to the security of your personal data. All of our employees and sub-contractors with access to your personal data and/or who are associated with the processing of that data are contractually obliged to respect the confidentiality of your personal data.

7.2.           We have implemented technology measures and security policies to protect the personal data that we have in our control from unauthorised access, improper use, alteration, unlawful or accidental destruction or accidental loss.

8.1.           This Privacy Policy only applies to the collection and use of your personal data provided to us and not to personal data you may provide directly to third parties (including but without limitation directly to third party operators of any website which may be linked to our Site). Any third parties will have their own policies in respect of processing personal data you provide to them and/or your personal data that we may disclose to them in accordance with this Privacy Policy.

9.1.           If you have any queries about our processing or use of your personal data you should write, in the first instance to our Data Protection Officer.

9.2.           If you want to learn more about your rights regarding your personal data, you should contact the Information Commissioner's office information line on: (0044) 01625 545745 or visit their website at

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

  • enabling a service to recognise your device so you don't have to give the same information several times during one task
  • recognising that you may already have given a username and password so you don't need to do it for every web page requested
  • measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
  • to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Our use of cookies

We use this information to improve services for you through, for example:

  • recognising that you may already have given a username and password so you don't need to do it for every web page requested
  • measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
  • analysing anonymised data to help us understand how people interact with our services so we can make them better

You can manage these small files and learn more about them from the website:

We use the following cookies:

·       Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

·       Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

·       Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

·       Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them below:

Cookie name


More information


Authentication session to prevent having to login multiple times in one browser session. Typical Content: Hashed data - non personal, expires on exit.



Indicates if a customer is allowed to use cookies.



Whether a user has decided to accept cookies from the website or not



A flag that indicates if caching is disabled.



The session key.



If product links were sent to friends, stores the timestamps



Session ID



Allows guests to edit their orders.


Google Analytics and Maps

To track how visitors reach our site and the path they take through it to help us improve our service to you. For example, we use Google Analytics, a popular web analytics service provided by Google. Google Analytics uses cookies to help us to analyse how users use the site. Find out more about how these cookies are used on the Google Privacy site. We also use Google maps to enhance your browsing experience.

Find out more about how these cookies are used on the Google Privacy site.


Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. 

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